Blackstone Mortgages Limited

Privacy Policy

Customers and Suppliers Privacy Policy

General

Blackstone Mortgages Limited ("we" "us" "our") is committed to protecting and respecting your privacy. We are the data controller and will process your personal data in accordance with the Data Protection Act 2018, Regulation (EU) 2016/679 (the “GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended from time to time as well as any national laws which relate to the processing of personal data (“data protection legislation”).

Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.

This policy applies to information we collect about:

• Visitors to our website
• Customers
• Introducers
• Suppliers

Visitors to Our Website

We may collect and process personal data about you in the following circumstances:

• When you complete the online contact forms on our website (“site”) providing us with your name, address, email address and contact number.
• Whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry, or contacting us for any other reason. If you contact us, we may keep a record of that correspondence.
• When you visit our Sites, we will retain details such as traffic data, location data, weblogs, and other communication data, and the resources that you access (see section on Cookies below).
• Whenever you disclose your information to us, or we collect information from you in any other way, through our Sites.

We may also collect data in the following ways:

IP Address

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies and Tracking

We use cookies to:

• Recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time).
• Obtain information about your preferences, online movements, and use of the internet.
• Carry out research and statistical analysis to help improve our content, products, and services and to help us better understand our customer requirements and interests.
• Target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests.
• Make your online experience more efficient and enjoyable.

For further information about cookies and how to disable them, please visit the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

Customers

We will collect details such as name, address, email address, contact number, date of birth, national insurance number, and financial information in order to provide services to customers. We may also receive details of credit checks undertaken where you have supplied these to us.

We will share customer personal information with our employees to manage our relationship with you and will retain customer personal data for 80 years.

We will use customer personal data for our legitimate interests including:

• Sharing personal data with third parties who provide compliance services to us.
• With your consent, marketing our other products and services by mail and email.
• With your consent, obtaining your sensitive personal data from third parties including your health, ethnic origin, or criminal prosecutions from third parties such as employers, credit reference agencies, fraud prevention agencies, and other similar organisations.

We are not FCA authorized, and we do not offer regulated financial services under FCA oversight.

Suppliers

We will collect details such as contact names, address, email address, and telephone number in order to contact you about goods and/or services we have ordered from you, to comply with our contractual obligations, and to place further orders. We may share your personal data with our employees to manage our relationship with you and we will keep your personal data for as long as we require your goods and/or services, subject to a maximum of six years from the date of our last contact with you.

Marketing

We may use customer personal data to provide you with details about our services, products, business updates, and events which we think may be of interest. We will only send you marketing correspondence where you have given us your consent to do so.

You have the right to opt out of receiving the information detailed above at any time. To opt out of receiving such information you can:

• Click the unsubscribe button contained in any such communication received.
• Email us at admin@blackstonemortgages.com providing us with your name and contact details.

Legal Basis for Processing Your Personal Data

In accordance with data protection legislation, we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons:

• For performance of a contract, we enter into with you.
• Where necessary for compliance with a legal obligation we are subject to.
• For our legitimate interests (as described within this policy).
• Where we have obtained your explicit consent.

Data Security

We have implemented appropriate physical, technical, and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration, or disclosure. However, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

Right to Withdraw Consent

Where you have provided your consent to the collection, processing, and transfer of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. To withdraw your consent, please contact us at admin@blackstonemortgages.com.

Changes to Our Privacy Policy

We reserve the right to update this privacy policy at any time, and any changes we make will be posted on this page.

Contact Us

If you have any questions, comments, or requests regarding this policy or how we use your personal data, please contact us at admin@blackstonemortgages.com.